FAQ

Normally it will take 1 - 3 days to prepare your items before shipment; you may refer to our 'Shipping Policy' for details.

Some situations courier company or the delivery person won’t have access to the delivery location or due to an incomplete/incorrect shipping address. Your package must be returned. Please Contact us for a reshipment or a refund of your order. Or we will share you the contact details of the courier company; please you can contact and ask them for reshipment.

Because of many situations, flights are not running on the scheduled timings and also your local government has restricted movements within cities, which can cause in delay of delivering your orders. Trust us our support team working 24/7 to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days, But we make sure your product is delivered as soon as possible.

Yes it’s possible, sometimes our shipment will be fast without any interruption. But for any delay, we apologies and thanks for understanding. Please refer to our “Shipping info” for the most accurate delivery estimates. Also because of current global scenario, we are unable to guarantee that your package will arrive before the given date when placing your order, So please sit and relax, we are working in delivering your items as soon as possible.

We provide Free shipping/Free Return only for your first order of over US$ 49.00 and for different shipping scenarios please check our Shipping Policy. Currently, we need 1-3 days of processing time and a total delivery time is about 8~14 days. Due to the peak sale season, it has more orders than usual. It takes more time for processing and delivery. Thanks for understanding. Here are the details: FREE SHIPPING Free Shipping and a 15% off on your First Order Use Coupon Code: Radhella15 for same, which also covers free return and Full Refund of your first Order of amount between US$ 49.00. STANDARD SHIPPING Estimate delivery time to be 10-15 days after order placed. Cost: US$3.99 EXPRESS SHIPPING Estimate delivery time to be 3-7 days after order. Cost: US$12.99

If you have not received any tracking updates on your order, don’t worry we are here to help you, please contact us we will help you to get the issue solved. Once the product reaches United Stated our courier partner, on the working days will usually scan your order id and deliver it to your specified address. We are constantly working with the shipping company to ensure safe and fast delivery.

As packages are shipped internationally, it involves multiple checks, mainly is with customs, these packets are thoroughly checked with your country custom departments and once it is cleared then only it is granted into your country and forwarded to our delivery partners. So once all these checks done and our delivery partner scan your package, you should be able to track your package. For more details and to find your order, please contact us.

We normally take 1~3 days to process your order before shipping. For more details kindly check “Shipping Policy”.

Please visit how to track page for more information.

We may also do partial shipping for your order in the following conditions: Your items comes from different warehouses to our distribution centre, sometimes we don’t wait for all of your items to gather at one place, and based on weight limit of customs or courier, we split your package into 2 to 3 packages. But you will receive an email notification when each package is being shipped.

Please check that your email address is spelled and formatted correctly. You also please refer to your Spam/Junk folder to check if there is any email from us. Please visit "My orders" page to get more order information.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location. Please contact the courier to arrange for a re-delivery of your package.